Privacy
This notice applies to the website that we own and operate and all installation services that we provide. For the purpose of this notice, we’ll just call them our ‘services’.
When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, and so on.
We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email.
1. Our principles
Our approach to data protection is built around four key principles. They’re at the heart of everything we do relating to personal data.
Transparency
We take a human approach to how we process personal data by being open, honest and transparent.
Enablement
We enable connections and efficient use of personal data to empower productivity and growth.
Security
We champion industry-leading approaches to securing the personal data entrusted to us.
Stewardship
We accept the responsibility that comes with processing personal data.
2. Collecting data
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly
When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example when you fill out a “request for a free-quotation” form. If you don’t want to provide us with all the personal data requested, you don’t have to.
Information we get from third parties
The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as a Local Authority who you have registered with as an interest in a local “Insulation Project”.
3. Processing data
Unless otherwise stated, Rockwarm and/or its licensors own the intellectual property rights for all material on Rockwarm. All intellectual property rights are reserved. You may access this from Rockwarm for your own personal use subjected to restrictions set in these terms and conditions.
4. Using data
First and foremost, we use your personal data to provide you with any services you’ve requested and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you.
Providing you with the information you’ve requested from us (like getting an Insulation quote) or information we are required to send to you
Operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
Marketing communications (about Rockwarm or another product or service we think you might be interested in) in accordance with your marketing preferences
Asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).
5. Sharing data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
Local Authorities to inform them via Building Regulations of the work that we have carried out at your property.
Third-party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of “Warranties” for the product/services that we have delivered to you.
Regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.
Other people where we have your consent.
6. Security
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
7. Retention
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested – like a 25 year warranty on your installation – or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
8. Your rights
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to unsubscribe@rockwarm.co.uk
You also have rights to:
Know what personal data we hold about you, and to make sure it’s correct and up to date.
Request a copy of your personal data, or ask us to restrict processing your personal data or delete it.
Object to our continued processing of your personal data.
You can exercise these rights at any time by sending an email to info@rockwarm.co.uk.
If you’re not happy with how we are processing your personal data, please let us know by sending an email to info@rockwarm.co.uk. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
9. Contacting us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.
Our email is info@rockwarm.co.uk.
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