At Rockwarm, we believe looking after your home starts with looking after your trust. This privacy policy explains what personal information we collect, why we collect it, and how we keep it safe. We have kept this as straightforward as possible. If you have any questions, please contact us using the details on our website.
Last updated 9th May 2026
When you contact us, request a quote, book a survey, or use our website, we may collect basic information such as your name, address, telephone number, email address, and details about your property or enquiry.
We may also collect limited information about how people use our website. This can include which pages are visited, how long visitors spend on the site, what type of device or browser is being used, and how visitors found us.
If you allow marketing tracking on our website, we may use Google Tag Manager, the TikTok Pixel, and Microsoft Bing UET to help us understand how visitors reach our website, which pages and forms are most useful, and whether our advertising is leading to genuine customer enquiries.
Google Tag Manager helps us manage marketing and measurement tags on the website. TikTok Pixel and Bing UET help us measure the performance of advertising campaigns and understand whether people who have seen an advert later visit the site or submit an enquiry.
These tools may use cookies, similar technologies, or browser-based identifiers. They may collect information about your visit, device, browser, pages viewed, and actions taken on the website. Where you submit an enquiry and have allowed marketing tracking, we may also send limited enquiry details such as your email address and phone number to Bing for enhanced conversion measurement.
We only load these marketing tools after you have given consent through our privacy banner. If you choose necessary-only tracking, these marketing tags are not loaded.
We only use your information for sensible business reasons, including responding to your enquiry, arranging surveys or appointments, preparing quotes, carrying out agreed work, keeping records, improving our service, and understanding whether our website and advertising are working well.
Where you have given permission for marketing tracking, we may also use your information to measure whether a website enquiry followed an advert or campaign so we can understand which advertising is effective and avoid wasting marketing spend.
If you have asked us to contact you, we may use your details to follow up about your enquiry. We will not send you unnecessary messages, and we will not sell your personal information to anyone.
We may share information with trusted people or companies who help us provide our service, such as surveyors, installers, suppliers, professional advisers, IT providers, website analytics providers, advertising platforms, or payment and administration systems.
This may include technology and advertising providers such as Google, TikTok, and Microsoft where they support our website measurement, tag management, or advertising attribution.
We only share what is needed, and we expect anyone working with us to treat your information carefully and confidentially.
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Access is limited to people who need it to do their job.
No system can be guaranteed completely secure, but we take privacy seriously and aim to handle your information with care.
We keep personal information only for as long as we need it. This may be to respond to your enquiry, provide our services, meet legal or accounting requirements, understand website performance, or keep a record of work carried out at your property.
When information is no longer needed, we will delete it or securely dispose of it.
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where appropriate. You can also ask us not to contact you for marketing purposes.
You can usually control cookies through your browser settings. On our website, you can also choose whether to allow marketing tracking through the privacy banner. If you choose necessary-only, our marketing tags are kept off. If you allow marketing, they may be used to measure website visits and enquiries. You can change your browser settings at any time to block or remove cookies.
Our website may use cookies, local storage, or similar tools to help it work properly, remember privacy preferences, understand how visitors use it, and measure the effectiveness of advertising.
Some technologies are needed for the website to function properly. Others, including marketing and advertising tags, are only used if you allow them. Where marketing consent is granted, tools managed through Google Tag Manager, TikTok Pixel, and Bing UET may store or read identifiers in your browser in line with their own services.
If you prefer, you can change your browser settings to block or delete cookies. Please note that some parts of the website may not work as expected if cookies are disabled, and removing cookies or local storage may also reset your saved privacy preference.
We may update this privacy policy from time to time. The latest version will always be available on this page.
If you have any questions about how we use your information, please contact Rockwarm using the contact details shown on our website.
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